Heart Nails Info
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Best PlaceJuice Reviews
The staffs are very nice and friendly. They're professional! I have used this service for years and still love it! Salon is super clean! Love the owner- Nina, she’s very sweet and always tries her best to fit you in the busy schedule.
They make up prices depending on the day and had me waiting long even with an appointment will never go back. Charged me way more for a less simple design then what I have previously gotten ! $35 just for this nutty design that didn’t even match the colors i originally showed the lady! I paid $80 just for this refill alone not including my pedicure, with the pedicure it came to $120!! I was here 3 weeks ago and spent under $90 on a FRESH LONG FULL SET WITH FRENCH TIP, gel pedicure and eyebrows . What i got was not what I asked for and after spending over $100 for nails Id expect them to be exactly how I wanted. The first picture is what they gave me. The second picture is what I asked for. THOSE SPECIFIC COLORS
I love love love The service here. A real hidden jewel. Appointments appreciated, and cash only. They offer light drinks and beverages during services.
Never again. Over priced nail salon. My nail tech(second station) made up prices in his head. For my nails without design was $70. Look at the length smh. Nice people but prices are ridiculous.
I love this salon more than any other I've ever gone to in Philly. It's the only one I've been to where they are welcoming, kind, and do not make you feel rushed. I have had services done by almost every nail tech there and I haven't had a bad set yet. Everyone there does a great job! I started going here when I lived a block away, but I recently moved farther and still make the trip here.
Very clean and Pretty place. With cool staff. My new nail salon. My birthday nails were BOMB ????
I love it here… i been coming every 2/3 weeks since they opened. Each worker does an EXCELLENT JOB.. Staff is very friendly and social. I love how they serve u drinks and play music during your visit. I will never go anywhere else. Plus its way closer to my house thats a plus.
Best nail salon I’ve been to thats for sure I love this nail salon
Quick Facts About Heart Nails
Heart Nails Place, based on the comments provided, has several strengths and weaknesses. The strengths include a friendly and professional staff, cleanliness of the salon, accommodating owner, good customer service, a hidden jewel in terms of service quality, offering light beverages during services, and a convenient location. On the other hand, weaknesses include inconsistent pricing, long waiting times, overpricing, mismatched designs, and distance for some customers.
One of the main strengths of Heart Nails Place is the staff. Multiple comments mention the friendliness and professionalism of the staff members, highlighting their positive demeanor. Being nice and friendly helps create a welcoming atmosphere and fosters a positive customer experience.
Another strength is the cleanliness of the salon. Several comments mention how clean and pretty the place is, which is essential for customers when choosing a nail salon. Maintaining high cleanliness standards helps in creating a hygienic environment and ensures the safety and satisfaction of the customers.
The owner, Nina, is mentioned positively in one of the comments. It is stated that she is very sweet and always tries her best to fit customers into the busy schedule. This highlights a strength of the salon in terms of customer service and the owner's dedication to accommodating customers' needs.
Providing light drinks and beverages during services is another strength mentioned in one of the comments. This extra service can enhance the overall customer experience and make customers feel pampered and valued.
The salon's location is mentioned as a strength by one of the comments. It is stated that the salon is closer to their house, which is a convenience factor for the customer. Being conveniently located can attract more customers and ensure their loyalty.
However, Heart Nails Place also has some weaknesses. One of the main weaknesses is inconsistent pricing. A comment mentions that the salon makes up prices depending on the day, and another comment mentions a nail technician making up prices in their head. This inconsistency in pricing can be frustrating for customers and affect their overall perception of the salon's fairness.
Long waiting times are also mentioned as a weakness in one of the comments. Even with an appointment, the customer had to wait for a long time. Long waiting times can be a significant inconvenience for customers and can impact their overall satisfaction with the salon.
Overpricing is another weakness mentioned. One comment states that the salon is overpriced, and another comment mentions being charged more than expected for a design that didn't match the colors initially shown. Overpricing can deter customers from returning and can create a negative perception of the salon's value for money.
Inconsistent service quality is also highlighted in one of the comments. The customer states that what they received was not what they asked for, despite spending a significant amount on their nails. Inconsistency in delivering customer's desired outcomes can lead to dissatisfaction and impact the salon's reputation.
Lastly, for customers who have moved farther away from the salon, the distance can be a weakness. While some customers are willing to travel to the salon because they love it, others might find the distance inconvenient. Accessibility is an important factor for attracting and retaining customers.
In conclusion, Heart Nails Place has strengths such as friendly and professional staff, cleanliness, accommodating owner, good customer service, hidden jewel in terms of service quality, offering beverages, and convenient location. However, the salon also has weaknesses like inconsistent pricing, long waiting times, overpricing, mismatched designs, and distance for some customers. Addressing these weaknesses can help Heart Nails Place improve its overall customer experience and satisfaction.
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